Returns Policy
Refund Policy:
• Customers may request a refund for any order within 1-3 days from the delivery date.
• The refund process typically takes 5-7 working days to complete.
• Upon refund approval, the full amount will be reimbursed, excluding delivery charges.
• Refund amounts will be credited to your store account, usable as store credit for four months and not reflected in your bank statement.
• Unused store credit exceeding the four-month period will be voided.
• Ready-to-wear and sale items are non-refundable.
• Gift cards are excluded from refunds.
Return & Exchange Policy:
• Exchanges can be initiated within 1-3 days of receiving the confirmation letter.
• Alterations and returns are accepted within 1-3 days of receipt and must be in perfect condition.
• Items must be returned unused, unworn, unwashed, unaltered, and undamaged.
• Each item can be exchanged once.
• Gift items are non-exchangeable or returnable.
• Items damaged through customer use cannot be exchanged or returned.
• Special customized orders are non-exchangeable.
• Ready-to-wear and sale items are non-exchangeable and non-returnable.
• Exchanges are permissible in cases of manufacturing defects.
Items Condition:
• To qualify for a refund or exchange, items must be unworn, unwashed, unaltered, odor-free, and undamaged.
• Items for refund or exchange must be returned in perfect condition with all accessories included.
• Altered items are ineligible for exchange or refund.
Return Process:
• Initiate a return request through your account on our website by accessing the tracking orders section and selecting the return option, specifying the reason.
• Pickup for returns will be scheduled within 2-4 working days.
• Confirmation of return approval will be communicated via email.
• Customers may request a refund for any order within 1-3 days from the delivery date.
• The refund process typically takes 5-7 working days to complete.
• Upon refund approval, the full amount will be reimbursed, excluding delivery charges.
• Refund amounts will be credited to your store account, usable as store credit for four months and not reflected in your bank statement.
• Unused store credit exceeding the four-month period will be voided.
• Ready-to-wear and sale items are non-refundable.
• Gift cards are excluded from refunds.
Return & Exchange Policy:
• Exchanges can be initiated within 1-3 days of receiving the confirmation letter.
• Alterations and returns are accepted within 1-3 days of receipt and must be in perfect condition.
• Items must be returned unused, unworn, unwashed, unaltered, and undamaged.
• Each item can be exchanged once.
• Gift items are non-exchangeable or returnable.
• Items damaged through customer use cannot be exchanged or returned.
• Special customized orders are non-exchangeable.
• Ready-to-wear and sale items are non-exchangeable and non-returnable.
• Exchanges are permissible in cases of manufacturing defects.
Items Condition:
• To qualify for a refund or exchange, items must be unworn, unwashed, unaltered, odor-free, and undamaged.
• Items for refund or exchange must be returned in perfect condition with all accessories included.
• Altered items are ineligible for exchange or refund.
Return Process:
• Initiate a return request through your account on our website by accessing the tracking orders section and selecting the return option, specifying the reason.
• Pickup for returns will be scheduled within 2-4 working days.
• Confirmation of return approval will be communicated via email.